Frequently Asked Questions
Here you’ll find answers to common questions about Engwe electric bikes.
What types of electric bikes does Engwe offer?
AdMun.eu offers a range of electric bikes designed for different needs, from city commuting to off-road adventures. Whether you’re looking for a compact option or something more robust, we’ve got you covered.
How do I place an order?
Ordering from us is simple. Just browse our selection Shop Page, add the desired items to your cart, and follow the checkout process to finalize your purchase. You will receive a confirmation email once your order is placed.
What is the shipping process like?
Once your order is confirmed, we will prepare your bike for shipping. Deliveries typically take 5-10 business days, depending on your location. You’ll receive tracking information so you can monitor your shipment.
What is the warranty on your bikes?
All Engwe products come with a warranty of one year covering manufacturing defects. If you encounter any issues, please contact our support team for assistance.
How do I return a product?
If you are not satisfied with your purchase, we accept returns within 30 days of receipt. Please ensure the product is in its original condition. Contact our team to initiate the return process.
What is the assembly process like?
Assembly should be straightforward and typically requires minimal effort. Each bike comes with clear instructions. You’ll mostly need a few basic tools, which are usually included in the package to get you started.
Do I need special tools for assembly?
Maintaining your electrics bike is simple. Regular checks on the brakes, tires, and chain are important. We recommend a tune-up every few months depending on usage to ensure your bike stays in good shape.
How do I maintain my electric bike?
If you encounter any issues, please reach out to our customer support. We’ll help diagnose the problem and provide guidance on how to resolve it.
What should I do if there’s a problem?
When storing your bike, keep it in a dry place and ideally indoors. Make sure to avoid extreme temperatures to keep the battery in good condition, too.
How do I store my bike?
Battery care is crucial. Make sure to charge the battery regularly and avoid letting it discharge fully. Follow our guidelines for optimal use and longevity.
